Terms & conditions
All orders are dispatched as soon as possible after receipt of cleared payment. If, in the event of a delay, it is not possible to dispatch your order promptly we will advise you by email along with the option to cancel your order if you would rather not wait.
Postage within the U.K. Mainland is £3.00 regardless of order value, however for heavier items (e.g. tapestry frames) there is an additional charge.
Camelot Crafts reserves the right to notify you if postage to your chosen destination is significantly higher than the postage rate indicated due to the bulk or weight of the order being shipped. If this situation arises we will email you with the amended rate and will proceed with the order when the excess charge has been paid.
Shipping to addresses Overseas:-
Charges for shipping will be invoiced separately, via PayPal, according to weight, size and destination. Please be advised that the recipient will be responsible for payment of any/all import taxes, duties and charges levied in the destination country.
Overseas Orders:- Andorra, Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Irish Republic, Italy, Japan, Kuwait, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Saudi Arabia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Ukraine, United Arab Emirates, USA.
If for any reason you are not satisfied with any item you buy from Camelot Crafts you may return it within 14 days of receipt and we will refund the purchase price in full (excluding any postal charges), providing that the item is returned in the original unopened and undamaged packaging. Email or telephone us with your intention to return and the reason for unsuitability. Goods should be returned at the Buyer's cost to the address shown on our 'Contact Us' page. We advise you to ensure that the goods are adequately insured during the return and to obtain a signature on delivery.
If your goods have been damaged in transit please retain all packaging and inform us within 7 days of receipt giving as much information as possible.
Making a Purchase
All prices are shown in Pounds Sterling and include V.A.T. (where applicable) at the current rate. Price and availability information is subject to change without notice.
To purchase an item click on the 'Add to Shopping Bag' bar on the product page. You can review your shopping bag at any time by clicking on 'View Shopping Bag' the top of every page. Choose the destination country from the drop-down 'Delivery Area' menu and click on the 'Continue' bar to proceed to the Checkout. You will then be taken to our payment provider's secure platform.
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