Terms & conditions

Shipping

All orders are dispatched as soon as possible after receipt of cleared payment. If, in the event of a delay, it is not possible to dispatch your order promptly we will advise you by email along with the option to cancel your order if you would rather not wait.

Postage within the U.K. Mainland is £2.50 regardless of order value, however for heavier items (e.g. tapestry frames) there is an additional charge.

Camelot Crafts reserves the right to notify you if postage to your chosen destination is significantly higher than the postage rate indicated due to the bulk or weight of the order being shipped. If this situation arises we will email you with the amended rate and will proceed with the order when the excess charge has been paid.

Overseas Orders ' Europe' refers to the following destinations:- Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Irish Republic, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine.

'Rest Of World' refers to the following destinations:- Australia, Canada, Japan, Kuwait, New Zealand, South Africa, Saudi Arabia, United Arab Emirates, USA.

Returns

If for any reason you are not satisfied with any item you buy from Camelot Crafts you may return it within 14 days of receipt and we will refund the purchase price in full (excluding any postal charges), providing that the item is returned in the original unopened and undamaged packaging. Email or telephone us with your intention to return and the reason for unsuitability. Goods should be returned at the Buyer's cost to the address shown on our 'Contact Us' page. We advise you to ensure that the goods are adequately insured during the return and to obtain a signature on delivery.

If your goods have been damaged in transit please retain all packaging and inform us within 7 days of receipt giving as much information as possible.

Making a Purchase

All prices are shown in Pounds Sterling and include V.A.T. (where applicable) at the current rate. Price and availability information is subject to change without notice.

To purchase an item click on the 'Add to Shopping Bag' bar on the product page. You can review your shopping bag at any time by clicking on 'View Shopping Bag' the top of every page. Choose the destination country from the drop-down 'Delivery Area' menu and click on the 'Continue' bar to proceed to the Checkout Page. PayPal securely processes payments for Camelot Crafts, and you can use this service even if you don't have a PayPal account. Your account will be debited immediately, but should we find that we are unable to fulfill your order, either completely or partly, then you will be contacted as soon as possible and receive a full or partial refund through PayPal. If you prefer to make a card payment directly to us rather than use PayPal please contact us on 01754 820139.

We also accept payment by cheque or postal order. In this case email your requirements to info@camelotcrafts.co.uk you will then receive confirmation that everything is in stock and the amount to pay. Send your cheque or postal order made payable to Camelot Crafts. Your order will be dispatched when we have received cleared payment.

Cookies

Cookies are small text files (generally filled with letters and numbers) which the majority of web sites store on your computer or handheld device. These cookies are harmless and cannot cause damage to your computer.

Cookies are regularly used to ensure that websites function correctly. Without them, website features such as shopping baskets and members' areas could not work as they do now. They are generally beneficial, making your interaction with websites smoother and much easier. We may use cookies to keep track of what you have in your basket, to keep you logged into a members' area, to suggest products you might be interested in while you visit, to remember currency and/or language choices you have made, or to remember you when you come back to our site (for example). We do not store any personal information in these cookies at all, not even in an encrypted form. Some cookies may also be set by third parties (such as Google) for statistics and to help us improve the services and products we provide to you. None of these cookies collect personal information that would allow anyone to identify individual users of our site. By using our site you give us consent to store cookies on your computer. If you do not wish to consent then you must either disable cookies in your browser/handheld device or refrain from using our site.

Privacy

We do not disclose buyer’s information to any third party. Payments on this website are processed by PayPal and we do not hold any credit or debit card information ourselves. If you prefer to pay by card over the telephone we do not store any card details you provide us with.

Visa

MasterCard

Maestro

American Express

PayPal